Connections from mobile to other mobile devices are already on our roadmap.ĭOES REMOTE CAMERA SHARING REALLY WORK AS ADVERTISED? The end user will always be on a mobile device with Pilot, and for now, the expert will be on a desktop or laptop. However, with one of the next releases we are going to improve on 3G connections even further.ĭOES ALL THIS PERFORM EQUALLY WELL ON ALL PLATFORMS, MOBILE AND DESKTOP/LAPTOP? There are a lot of technical measures in place to detect the current bandwidth and adopt session parameters accordingly. TeamViewer 14 and TeamViewer Pilot work well in all kinds of network situations already. HOW WELL WILL PILOT WORK ON CELLULAR AND SLOW WiFi CONNECTIONS?  You can turn around or move toward that point from a totally different direction and the arrow will stay in the same spot because its fixed to a three-dimensional point in the real world. When you create an arrow in Pilot, that arrow attaches to one of those reference points, so that no matter where you reposition the camera, it stays attached to that point and only that point.  It continually scans to detect feature points on objects and flat surfaces. WHAT KEEPS THE ARROWS FROM JUMPING AROUND AS USERS MOVE THEIR PHONES AND PADS?īasically, this goes back to ARkit – this defines planes or surfaces and key reference points. What was important to us, was that we have two separate colors, so that experts and end users can distinguish between their arrows and those provided by the expert that is supporting them. That’s a good question! These are just two colors that match our design guide. WHY ARE YOUR ARROWS ONLY TURQUOISE AND BLUE?  As we get more data on how people prefer to use Pilot, we’ll continue to adjust our development agenda. Both the expert and end users can make these annotations. We’ll add free-hand drawing as a further annotation tool soon.
TEAMVIEWER 14 PROBLEMS SERIES
We started with numbered arrows that can direct people into a series of requests. WHY ARE THERE ONLY ARROWS AND NOT OTHER SYMBOLS? HOW ABOUT DRAWING AND OTHER MARKERS? We are really interested to see how Pilot will be used in non-commercial situations. It’s a brand new tool and we want to get it in as many hands as possible.
Training also come up a lot – training, onboarding and educating your employees or customers as if you were in the same room. Maintenance & Repair also pops up a lot — reducing downtime and helping your mechanics repair devices on the factory floor when breakdowns occur.
TEAMVIEWER 14 PROBLEMS HOW TO
We anticipate TeamViewer Pilot being used in a number of ways, from grandkids helping grandparents with paper jams, to cable repairmen helping customers set up Internet connections from hundreds of miles away. Some areas that come up often are field service — arming your on-site technicians with knowledge to fix issues in the field by remotely viewing issues through their phone’s camera and making annotations on the screen to show them how to fix it.
WHAT TECH AND NON TECH SITUATIONS ARE MOST SUITED TO PILOT? WHICH APPLE DEVICES WORK WITH YOUR NEW APPLICATIONS?įor Pilot specifically, it’s iPhones from 6s and newer and iPads 5th generation or later, but TeamViewer 14 can support nearly any Apple, or other, device out there on some level.
An expert can see exactly what you see through your iPhone or iPad and direct you to fix a problem.
TEAMVIEWER 14 PROBLEMS PC
With Pilot, experts on a Mac or PC can provide remote support to people for any type of real world issue. Typically, people use TeamViewer to support computers to computers, or computers to mobile devices, mobile to computers, and even mobile to servers or other unattended devices like IoT devices. TeamViewer Pilot is very interesting because it really builds off of our strength in remote access and support.  This is integrated within TeamViewer 14, but can also be installed and run totally separate. Perhaps one of the biggest additions to TeamViewer 14 is a new augmented reality tool called Pilot. TeamViewer is a remote connectivity tool that is used by tens of millions of people every day, and the new TeamViewer 14 has a lot of great new features and functions around ease-of-use and better performance – like saving custom scripts in a drop-down menu, dark mode, advanced device grouping and drastically improved performance in low bandwidth situations. WHAT’S SO NEW AND GREAT ABOUT TEAMVIEWER 14? Essentially this is what allows applications to place virtual objects in your physical world. The most recent iPhones/iPads have this bundled in it. Cross-platform screen sharing and new iOS app remote camera supportĪn interview with Andreas Haizmann, senior product manager TeamViewer PilotĪRKit is an Apple framework embedded in iOS that allows developers to create augmented reality apps.
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